CASE KNIVES
High quality, extremely collectible handmade knives since the 1800s.
SHOP CASE KNIVES
Customer Service
Our Customer Service is Available Monday - Saturday by phone or email to answer any questions you have about your order.
Hours: Monday - Saturday 9am - 5pm EST
Phone: 1-800-327-5871
Email: help@smkw.com
Shipping & Handling
Most orders are shipped via FedEx within 1 business days of receipt. Standard shipping method will be determined by weight (less than 12 oz. can go USPS First Class and anything over 12oz will go FedEx). Orders to Alaska, Hawaii, APO, FPO, and all U.S. territories and possessions are shipped Parcel Post, unless expedited shipping is requested.
SMKW's 100% Satisfaction Guarantee Policy
You can return SMKW merchandise in its original unused, unsharpened condition and packaging within 90 days of purchase - for any reason - no questions asked. Original shipping and return shipping costs are NOT refunded. After 90 Days all returns are subject to a 20% restocking fee. Ammo cannot be returned for any reason.
Please Call SMKW Customer Service at 1-800-327-5871 for a return authorization number to expedite your return.
Damaged or defective merchandise may be returned 90 days from the date of purchase, subject to the manufacturer's warranty. Please refer to product literature or call SMKW Customer Service for warranty information.
Merchandise is NOT eligible for return due to normal wear and tear, or damage caused by abuse, misuse, or neglect.
Ammo is non-returnable. Your SMKW order includes an invoice and a return form, which includes complete instructions.